Most asked questions about our company.
1. How does the service work?
It works through call forwarding. There are three types of call forwarding:
A: Variable call forwarding: Works through manually programming your phone to us.
B: Remote call forwarding: We are the only one who can answer your line.
C: Busy no answer call forwarding: Is when your line rings in the office three or four times and no one answers, it will transfer to us.
2. How many operators do you staff?
We staff as many operators as needed to insure there will be no hold time.
3. Are you bilingual?
Yes, our operators are prepared to translate from Spanish to English 24 hours a day.
4. How do I get my Messages?
We offer a free voice mail box for you to retrieve your messages from wherever you are, by fax,
Email or text, and of course you are always welcome to call us directly to pick them up.
Email or text, and of course you are always welcome to call us directly to pick them up.
5. Do you offer text messaging to cell phones?
Yes, with our state of the art equipment, we can program our computer to the specifications given us by your cell phone provider.
6. Are you open Holidays?
Yes. WE NEVER CLOSE. We are here for you 24 hours a day 365 days a year.
7. Are your operators experienced?
Most of our operators have 17 or more years experience in handling calls from every type of
Business.
Business.
8. Do you provide your clients with toll free #'s?
Yes. We can provide you with your own designated toll free # for an additional $10 a month.
9. What happens if there is a power failure?
We have 2 battery backups working on alternation current to insure we remain up and running.
10. How do I get started?
Let me send you our application by fax or E mail and have you fill it out. We can have you up and running in NO TIME! Well if there is anything else you may need please feel free to call me or email as well.