Why MD Secured Cloud has been the premiere Medical Answering Service for Doctors and Physicians Since 1947.
MD Secured Cloud is the result of combing the best answering service in terms of value, level of service, reliability and medical answering experience with the most advanced technology available to provide a MD Secured Cloud (insert circled “r” for trademark) environment for patient information and communications that is fully HIPAA compliant.
Background
In 1947 we formed an answering service dedicated to “treat every client as our only client.” Although we answered for other types of businesses, our ideal or “target” clients were local Doctors and Physicians. Once a Doctor chose us as her Answering Service, we found we not only became familiar with her, but we also became familiar with her patients as well. This close relationship developed further and we began to keep patient information at the service so we would know when and why patients might be calling (for instance, Mrs. Smith is 9 months pregnant. Call me at any hour if she is going into labor or has complications).
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IN BUSINESS SINCE 1947 — LIVE BILINGUAL ANSWERING 24/7 — 100% CUSTOMER SATISFACTION GUARANTEED
We focus in complete customer, employee, associates, and affiliate satisfaction based on excellent business ethics and profitability.
Service Values:
- We provide excellent service.
- We will impress our customers with the quality and timeliness of our services in a pleasant and friendly manner.
- We are honest and straightforward.
- We value our customers.
- We will treat everyone we encounter as we wish to be treated, with integrity and respect.
- We welcome innovation and change.
- We will encourage and support employee innovation, creativity, and adaptability to change.
Beliefs and Principles:
Accountability: Be responsible for your action
Integrity Be honest with our day-to-day activities and do the right thing all the time.
Leadership Set the example and take the initiative at all levels in a timely and decisive manner.
Quality Take pride in your work by doing the best you can.
Respect Be cooperative by being sensitive to others needs.
Safety Above all things know your job and limitations; perform in a safe manner.
Solution Architects
Since 1947 we’ve provided bullet-proof communications solutions to medical professionals, clinics and hospitals. Our agents average over 10 years of experience, each of our Supervisors have 16 years of experience or more, and our client satisfaction rating has averaged 99.2% over the past 65 years.
Efficiency, speed and professionalism is what sets us apart from the completion. We have 65 (sixty five) years of experience in bi-lingual live answer services as Around The Clock Answering Services. Our proven ability to follow detailed client instructions in emergency situations is unmatched in the industry.